I’m building out a ticket system for my company and I’d really like to be able to assign a tag group restricted to my support category only, for company names. But since we don’t know the name of every company we’ll interact with ahead of time, I was wondering if there was a way I could add tags to that group at first interaction with the topic?
Seems like a lot of work to:
- Get new topic
- Determine who it’s from
- If first post from that company,
- Go to tags page and add name to Tag Group
- Go back to topic and assign tag
Or maybe there’s a way to dynamically add the new user to a group ‘company_name’?I can’t do it via ‘email domain’ as a lot of our users don’t have company specific e-mail addresses.
Or is there a 3rd way that others do something similar that I might consider?
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