Some Context
Staffs are not gods from the heavens. Sometimes they can have a bad day, or just have a kind of behaviour that just don't go well with someone else.
As an admin of a community, I can see that happening and given that not all communities have paid staff to moderate, it's also unfair to ask for professionalism all the time from the moderators/admins.
Which lead to users frustration when they try to mute someone from staff and discover that they can't. I mean, it makes sense, as a post from staff members would usually be important. However, sometimes staff just want to participate in a discussion just as "another user".
Proposal
- Default behaviour is that mute works on any user
- Staff can PM bypassing the mute
- Staff posts will be displayed anyway if they get the
Add staff colorto the post
This should guarantee that a staff member can still perform its duties and be noticed by everyone, no matter a mute state, but allow users to feel in control if they decide that a user is just getting on their nerve and they want to mute it.
Discuss this on our forum.